Customer Service F.A.Q.
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Order Placement
A: It takes 24 hours to receive and process your order. Orders placed before midnight will be shipped on the following business day, Monday - Thursday. Due to the perishable nature of our product, all of our cheese ships to arrive overnight. Please note that orders placed on Thursday will ship Monday unless Saturday Delivery is selected for an additional charge. We cannot ship on Saturday or Sunday.
Q: Can you ship my order today? A: No. It takes 24 hours for us to receive and process your order. 
Q: Can I place my order today and have it ship at a later date? A: Yes! During the checkout process, you will be prompted to select a future ship date. Please note that additional charges will apply on orders shipping Friday for Saturday Delivery.
Q: I live in NYC – can I pick up my order? A: We have a retail cheese counter located in the Artisanal Fromagerie & Bistro at 2 Park Avenue South. You can stop in to pick up some cheese or place your order for pickup by calling 212-532-4033.
Q: Can I receive my cheese over the weekend? A: Yes! We can ship cheese on Friday for Saturday Delivery, where available. Please note that additional charges will apply.
Q: Can I select a faster shipping method? A: Cheeses are shipped to arrive by the end of the following business day. If you would like to receive your cheese earlier in the day, please call Customer Service toll-free at 877-797-1200 to arrange for a faster shipping method, where available. Please note that additional charges may apply.
Q: Can I select a slower shipping method? A: Due to the perishable nature of our product, all of our cheese ships to arrive overnight. Orders shipping within the regional Northeast are guaranteed overnight via UPS Ground; orders shipping outside the regional Northeast must ship UPS Next Day Air Saver. For orders consisting entirely of non-perishable items, multiple shipping options are available.
Q: Can I ship internationally? A: Absolutely. We will ship anywhere in the world, provided the customer assumes all shipping costs and liability for the quality of the cheese due to time-in-transit. Please note that our website will not generate accurate shipping charges for international shipments, even those going to Canada or Puerto Rico. If you would like specific information regarding costs, please call us toll-free at 877-797-1200 and speak to Customer Service.
Q: Help! My order was completed before I could finish my gift message! A: Please email your complete gift message to service@artisanalcheese.com, and Customer Service will make sure it is added to your order.
Q: Where is my favorite cheese? I’ve ordered it from Artisanal before, and now I can’t find it! Are some of your cheeses not listed on the website? A: Much of our product is produced on a very small scale by artisanal producers, and availability can vary greatly due to any number of factors, including seasonality. If you do not see what you’re looking for, please email Customer Service at service@artisanalcheese.com.
Q: Can you make/ship a party platter? A: A large party platter can be purchased a-la-carte and easily assembled with three to five cheeses plus condiments and a serving tray. Large, pre-assembled party platters are available through our retail cheese counter in the Artisanal Fromagerie & Bistro at 2 Park Avenue South. You can place your order for pickup by calling 212-532-4033. Unfortunately, pre-assembled, large party platters cannot be shipped UPS in a way that ensures the quality of our product.
Q: Can I order a custom basket or tin? A: The cheeses in our collections are hand-selected by our Affinage team. If you are interested in creating your own assortment, please consider our Make your Own Gift Box or Make your Own Cheese Platter, both lovely gifts available for customization.
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| COW | SHEEP | GOAT | WASHED RIND | HARD | SOFT+BLOOMY | FIRM |
| CHEDDAR | SEMI-FIRM | RAW MILK | LEAF WRAPPED | SEMI-SOFT | BLUES | MOUNTAIN |